FAQs- About Shipping, Delivery, Payment, Security

What is an orrery?

A planetary model of our Earth/Moon system around the Sun. This usually includes some movements in a third dimension, such as the inclination of the Moon’ s orbit or the Earth’ s axis fixed in space. A model that shows the planets revolving round the Sun, normally without any planetary rotation or axial tilt, is called a Planetarium.
Why are they called orreries?

In 1712 an instrument maker called John Rowley built an Earth/Moon/Sun model for Charles Boyle, who was the fourth earl of Orrery. John Rowley, most probably in an attempt to flatter his patron, named the device “an Orrery” and the name stuck!
How do they work?

They're primarily driven by a series of cogs and gears, and when you flip a switch, the individual pieces turn.
What is an orrery used for?

They are a teaching aid for showing students how the various planets revolve and rotate. With an Earth/Moon/Sun system model you can answer all these questions by just turning the handle…
Are they accurate?

They can be surprisingly accurate. Using a carefully chosen set of gears a model Earth can rotate around the sun to an accuracy of 5 minutes a year. It’ s all down to the designer, and how much time is spent in looking at different gear combinations.

How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
How do I make an account?

To create your very own Funsomethingstore Online Account, follow these simple instructions:

Click on the ‘Sign In’ button on the top right-hand corner of the home page

Click on the ‘Create an Account’ button at the bottom of the screen
Is an account necessary for placing an order?

Although you can order as a guest, having a Funsomethingstore account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information, and ensuring faster checkouts.
What if I forget my password?

In the event of a forgotten password, simply:

1. Click on ‘Forgot Password’ on the sign-in page

2. Enter your email address

3. Click on the link sent to you at your email address

4. Enter your new password
Where can I view my order history?

Your order history will be available on your Dashboard on your Account page

Is my personal information kept secured?

Rest assured that all payment and shipping information provided by our customers is handled with the utmost security and confidentiality. For more information, please refer to our Privacy Policy, where you can find detailed information on how we safeguard your data.
What are cookies and why should I know about them?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.

We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details.

Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

How long will delivery take?

Order processing time takes one day( within 24h), Shipping time 5-7 Days.
Do you provide combine shipping service?

We are unable to provide combined shipping at this stage.
How do I change the shipping method?

We do not support express options, but we will choose the closest and fastest logistics carrier to your location to arrange delivery of your order.
My package says delivered, but I didn’t receive it.

If your package shows that it has been delivered, but you have not received it, please contact our customer service support@funsomethingstore.com in time.
The logistics showed acceptance, but haven’ t receive the package.

Please check if your family or neighbors have signed for you, please contact our customer service support@funsomethingstore.com after you confirmed not been signed.

Return Policy

Thank you for shopping at funsomethingstore.com. These are our Return and Refund Policy.
I need my refund redirected to a different account.

Apologies for the inconvenience caused! Regrettably, we can only process refunds to the original method of payment used for the order. Kindly contact your bank for assistance in redirecting the funds to the appropriate account.
I have received my item but it is damaged, what should I do?

To resolve this issue, please email support@funsomethingstore.com. Contact our support team.
How do I process a return?

To solve this issue, please reach out to our customer service team at support@funsomethingstore.com.

Kindly provide us with a detailed description of the issue along with photos showcasing the faulty product. For more information, please refer to our Returns & Refunds Policy.

What kinds of payments are accepted?

We accept the following forms of secure payment:
(1) Credit card: Visa, MasterCard, JCB.
How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order.

You can also visit funsomethingstore.com and log into your customer account to check the order status at any time.

If funsomethingstore.com has received payment, the order status will show "Processing".
Credit Card Payment failed/ Error code

When a payment fails, please contact us via support@funsomethingstore.com and inform us of the error code or error message.

We will deal with the problem and reply you as soon as possible

Faqs